runiContact support
Email support@runipe.com for help, feedback, security concerns or privacy requests.
Include your app version, Android or iOS version, what you were trying to do and what happened. If you include a screenshot, hide names, balances and other private details.
Do not send your ledger, passwords, backup passphrase, app lock code or UPI PIN.
support@runipe.comUsing Runi offline
Runi records and calculates finances on your device without an online account or internet connection. Automatic usage analytics and crash reporting can make network requests. Turn off Usage analytics and Crash reports separately in Settings if you do not want them.
Neither telemetry nor contacting support gives us access to view, retrieve or remotely change your ledger. The Privacy Policy explains the technical information Google processes.
Payments and shared slips
Runi records money; it does not move it. Pay outside Runi, then record the payment yourself. Confirm pay records your manual confirmation and does not verify a bank payment.
If a confirmation was accidental, use the reversal action and enter a reason. The original entry and correction remain in your local history. A saved slip is a snapshot, not proof of payment. Shared copies cannot be updated or revoked.
Backups and recovery
Create an encrypted .runi backup before changing devices. Keep the file and its passphrase somewhere safe. We cannot recover a forgotten backup passphrase or a missing file.
A transaction CSV is not a full backup. Use a .runi backup to restore supported app data.
Deleting local records
Start fresh creates a new ledger and retains the previous ledger for recovery; it is not erasure. Uninstall behavior depends on your operating system. Exported backups, CSV files and shared slips can remain outside the app. Review the Privacy Policy before removing data.
Privacy requests
For telemetry or information you send us separately, such as support emails, request applicable access, correction or deletion at support@runipe.com. We cannot remotely erase a ledger on your device. Turning off telemetry stops the selected collection on that installation; it does not recall reports already received. Our Privacy Policy explains the available controls and their limits.